Upon receipt of the product, we will issue a refund, minus the original shipping costs. In the case of change of mind, the customer will be responsible for the shipping costs associated with the return. The product must be unused and in its original packaging. Once the order has been shipped, customers can return the products by notifying us within 14 days of receipt of the shipment. Cancellation or Change of Mind: If the customer wants to cancel an order, you must inform us within 24 hours once the order is placed via email at with email subject as “Cancellation: (Your order number)”.We will refund the return shipping cost upon receiving the return shipment confirmation, and proceeding with replacement or refund upon receipt of the returned products. We will require photographic evidence of the incorrect products, and the incorrect products being returned in original condition. We will investigate the matter and either replace the product or issue a refund. Incorrect Orders / Defective Products: If the customer receives an incorrect order, they must notify us within 48 hours of receipt of the shipment.To ensure a smooth and hassle-free return process, we have established the following return policy: We understand that sometimes customers may need to return products due to various reasons, such as incorrect orders, defective products, or change of mind. If you have any questions or concerns regarding your order, please don't hesitate to contact us.Īt healthstork.ca our top priority is to provide high-quality products to our customers. We are not responsible for any delays caused by customs or other external factors. Shipping times may vary based on the destination and any unforeseen circumstances. We will either replace the product or issue a refund. We will investigate the matter with the shipping carrier and attempt to locate the shipment. Lost Shipments: If a shipment is not received within the estimated delivery time frame, the customer must notify us immediately. We may require photographic evidence of the damage before proceeding with any replacement or refund. However, in the event of damages or lost shipments, we have established the following policy to ensure that our customers are fairly compensated:ĭamages: If any product is received in a damaged condition, the customer must notify us within 48 hours of receipt of the shipment. Our company values customer satisfaction and recognizes the importance of timely and intact shipments. Additional customs and duties fees may apply and are the responsibility of the recipient. Please allow 7-14 business days for your order to arrive. Additional customs and duties fees may apply and are the responsibility of the recipient.Īll orders shipped to the United Kingdom will be charged a flat shipping fee of $12.99 USD. Please allow 5-10 business days for your order to arrive.Īll orders shipped to Australia will be charged a flat shipping fee of $12.99 USD. Additional customs and duties fees may apply and are the responsibility of the recipient.Īll orders shipped to the United States will be charged a flat shipping fee of $12.99 USD. The flat shipping fee for each order is $12.99 USD, and includes a tracking number for your convenience.Īll orders shipped to Canada will be charged a flat shipping fee of $12.99 USD. We offer shipping to Canada, USA, Australia, and United Kingdom.
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